For system integrators
Qualify customer opportunities before pre-sales and engineering hours add up
For your own customer leads, RoboConnect provides a structured qualification flow before quoting.
Separately, your company can be considered for relevant projects coming through RoboConnect — after those projects have been clarified by RoboConnect.
Customer enquiries arrive at very different levels of readiness
Promising opportunities can be difficult to pursue when the project is not sufficiently clarified before quoting.
- Unpaid pre-investment engineering is hard to justify on a highly uncertain opportunity.
- Customers are rarely willing to pay for extensive clarification work up front either.
- Cases that are too uncertain tend to be deprioritised — sometimes good ones among them.
- When early clarification is thin, the quote carries more assumptions and reservations.
- Unclear scope at quoting time follows the project into contract and delivery.
System integrators usually want to be involved early. RoboConnect is not built to keep you out until everything is settled — it is built so the early conversation starts from a clearer picture.
How it works
A digital qualification flow for your own customer leads
A repeatable digital step you run inside your normal lead handling — not a consulting engagement, and not a replacement for your technical dialogue with the customer.
Your own leads — not leads from RoboConnect
- 1
Your customer lead
A customer of yours — new or existing — needs clarification before you quote.
- 2
Digital clarification
You send them a structured digital flow covering needs, context, constraints and relevant project information. No meetings to arrange.
- 3
Structured case
You get the answers back as a clearer project basis, with important uncertainties and missing information visible.
- 4
Decision
Go forward, request more information, or decline the opportunity. If you proceed, continue with your normal technical dialogue and quoting process.
Qualify opportunities with a stronger basis
Faster go / no-go
Judge an opportunity earlier, without first committing unpaid pre-engineering to it.
Less time on basic clarification
Fewer repeated early-stage questions before the technical conversation can start properly.
Better-prepared customers
Begin technical dialogue with the customer’s needs and constraints already structured.
Stronger basis for quotes and contracts
Better clarification before quoting makes assumptions, scope and missing information clearer — supporting a more robust quotation and a stronger basis for the later contract.
Join RoboConnect
One RoboConnect profile — more than one way to create value
You can register your company profile even if you do not want to use Clarify Customer. The two are part of the same account, and the profile stands on its own.
Joining RoboConnect does not mean handing over your existing customer relationships. They stay yours.
Tell RoboConnect what your company can deliver
Add your capabilities, technologies and industry experience so RoboConnect can assess relevance for incoming projects.
Be considered for relevant project matching
When a project coming through RoboConnect matches your capabilities, your company may be considered for the case.
Use the same account for your own customer leads
Clarify Customer will also be available through your RoboConnect account when the tool launches.
Clarify customer leads before you commit engineering time
Clarify Customer is being built. The workflow below describes the intended flow — it is not available in the product yet.
Intended workflow
- 1
Create a clarification
Start a case for one of your own customer leads.
- 2
Share the flow
Send a digital clarification flow to that customer.
- 3
Receive the basis
Get the structured project basis back.
- 4
Decide
Choose whether to proceed.
Create your RoboConnect account now. You can be considered for relevant project matching, and Clarify Customer will become available through the same account when it launches.
Give customers a constructive next step when a project isn’t a fit
Not every opportunity will be a fit. If you decide not to proceed, you can give the customer the option to continue with RoboConnect and explore other relevant actors. Nothing happens automatically — the customer chooses whether to continue.
This gives the customer a constructive next step while your team can close the opportunity without further pre-sales or engineering work.
Frequently asked questions
Do I need to use Clarify Customer to register as a system integrator?
No. You can create a RoboConnect integrator profile and be considered for relevant project opportunities independently of the customer-qualification tool. Clarify Customer is an additional capability for integrators who want a more structured way to qualify their own customer leads.
Are the customer leads in Clarify Customer supplied by RoboConnect?
No. Clarify Customer is designed for your own new or existing customer leads. RoboConnect helps structure the early clarification process before you decide how to proceed.
Does RoboConnect replace our sales or engineering process?
No. RoboConnect is intended to support the early clarification and qualification stage. Your normal customer dialogue, technical assessment, solution design, quoting and project delivery remain your own processes.
How can RoboConnect help before we prepare a quote?
RoboConnect can help structure the customer’s needs, project context, constraints and important uncertainties before the quote is prepared. This gives the integrator a stronger basis for defining assumptions, scope and what still needs to be clarified.
What happens if we decide not to pursue a case?
If a case is not a fit for your company, the customer may choose to continue through RoboConnect and explore other relevant actors. Nothing is transferred automatically, and the customer remains in control of whether to continue.
Is Clarify Customer available now?
Clarify Customer is coming soon. The workflow is currently being developed for early testing with system integrators.
Join RoboConnect as a system integrator
Create your company profile to be considered for relevant project opportunities and get access to new tools for qualifying your own customer leads.